Last Updated: November 1, 2026 | Website: www.unikaway.com
1. WHO WE ARE AND AGREEMENT TO TERMS
These Terms and Conditions ("Terms") govern your access to and use of Unikaway.com ("Unikaway," "we," "us," or "our") and any travel bookings made through our platform. By accessing our site, using our services, or completing a booking, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.
2. ROLE AS AN INTERMEDIARY AGENCY
Unikaway acts solely as an independent travel booking intermediary. We aggregate and display travel products—including flights, hotels, cruises, car rentals, transfers, and tours—provided by independent third-party suppliers ("Travel Suppliers"). We do not own, operate, manage, or control any of the travel services listed on our platform. Your booking creates a direct, binding contractual relationship between you and the respective Travel Supplier, and their specific terms and conditions apply to your reservation alongside these Terms.
3. BOOKINGS, CONFIRMATIONS, AND SYSTEM ERRORS
A booking is only confirmed when we issue a written confirmation containing a valid booking reference number. Until a confirmation is issued, prices, schedules, and availability remain subject to change without notice.
- Pricing & System Errors ("Mistake Fares"): In the event of an obvious pricing error, system glitch, or incorrect rate displayed due to technical failure, Unikaway and its Travel Suppliers reserve the right to cancel any affected pending or confirmed booking. If canceled under these circumstances, your sole remedy is a full refund of any funds paid toward that specific booking, without further financial or legal liability on the part of Unikaway.
4. PRICES, TAXES, AND SERVICE FEES
Prices displayed on Unikaway.com may be shown as a base rate plus an itemized line item labeled "Taxes & Fees," "Taxes & Service Fees," or "Tax Recovery Charge & Service Fee."
- Composition of Fees: The "Taxes & Fees" portion includes an estimate of applicable government taxes (such as sales, room, occupancy, or value-added taxes) remitted to Travel Suppliers or taxing authorities, combined with an administrative service fee and markup retained by Unikaway as compensation for facilitating and servicing your booking.
- Local Direct Fees: Certain destination charges—including local resort fees, city occupancy taxes, cleaning fees, or incidental security deposits collected directly by hotels or cruise lines upon check-in—are not included in your prepaid total and remain your sole responsibility.
Hotel Pricing: For hotel bookings, there is no separate mandatory Unikaway service or administrative fee added at checkout. You purchase the hotel at the retail price displayed by Unikaway. That retail price may include a markup retained by Unikaway; the markup is incorporated into the displayed retail price and is not presented as a separate checkout fee, tax, or government charge. Charges not collected by Unikaway—including applicable pay-at-property taxes and fees disclosed by the supplier—remain your responsibility.
5. CANCELLATIONS, MODIFICATIONS, AND REFUNDS
All requests for booking modifications, name changes, date changes, or cancellations are governed strictly by the respective Travel Supplier's specific policies and procedures.
- Refunds (Non-Hotel Products): For travel products other than hotels paid through Square, if you cancel a booking that is refundable under the supplier's terms, your refund equals the amount you paid, minus the supplier's cancellation penalty, minus the actual card processing fee charged on your payment where the deduction applies (see "Card Processing Fee on Refunds" below). Unikaway does not deduct its markup or any other Unikaway charge from such a refund. Where a refund is authorized and issued by a Travel Supplier, Unikaway will process the refund back to your original payment method only after receiving the cleared funds from the Supplier.
- Hotel Booking Refunds: For hotel bookings, cancellation and refund eligibility are governed by the cancellation terms associated with the selected rate. A hotel booking cancelled within its refundable period with a current $0 supplier cancellation penalty receives a refund of the amount paid to Unikaway for that booking, including any markup incorporated into the retail price, less the actual card processing fee charged on the payment where the deduction applies (see "Card Processing Fee on Refunds" below). If your rate entitles you to a full refund, no processing fee is deducted. If a supplier cancellation penalty applies, the refund is reduced by that penalty and, where the deduction applies, by that processing fee. Non-refundable hotel rates remain non-refundable under the terms accepted at booking.
- Card Processing Fee on Refunds: For a booking paid through Unikaway's payment processor (Square), a cancellation refund is eligible for the processing-fee deduction only when the booking is refundable under the supplier's terms, these Terms permit the deduction, and the booking was paid via Square. Where the deduction applies, the refund is reduced by the actual card processing fee charged on the original payment, exactly as recorded by the processor. Our payment processor does not return that fee to Unikaway when a payment is refunded. Unikaway never deducts its markup or any other Unikaway charge from a refund. If the fee cannot be verified from the payment record, it is not deducted. If your rate entitles you to a full refund, no processing fee is deducted. For a partial cancellation, the deduction is the full original processing fee on the payment, applied once, because the processor returns no part of its fee on a partial or full refund; the deduction never exceeds the refund otherwise due. On a non-refundable booking no processing fee is charged on top of the amount paid; the refund is simply $0 under the rate's terms. Bookings paid through our booking provider are refunded by that provider under the cancellation terms accepted for the rate where the provider collected the payment as merchant of record, and Unikaway does not deduct a processing fee on those bookings. Package bookings follow the retained-charges breakdown in the package terms you accepted at booking; the processing-fee deduction is taken from the package's Square payment as a whole and is never applied to a leg of a package that was paid through our booking provider.
Fraud Prevention: Unikaway monitors transactions for fraudulent activity and reserves the right to request identity verification, such as government-issued photo ID, before confirming any booking. We may cancel any booking and refund the original payment method if we suspect unauthorized card use, identity theft, or other fraudulent activity.
6. TRAVEL DOCUMENTS, HEALTH, AND ENTRY REQUIREMENTS
You are solely responsible for verifying, obtaining, and holding all required travel documentation for your entire itinerary. This includes, but is not limited to:
- Passports with adequate validity (typically at least 6 months beyond your scheduled return date).
- Required entry visas, transit visas, or travel authorizations (e.g., ESTA, ETIAS).
- Health requirements, medical clearances, and entry certifications.
Unikaway accepts no responsibility or liability if you are denied boarding, transit, or entry into any country or jurisdiction due to invalid or missing documentation.
7. CHARGEBACKS AND PAYMENT DISPUTES
By completing a booking on Unikaway.com, you agree not to file unauthorized or fraudulent credit card chargebacks for non-refundable bookings, merchant delays caused by Travel Suppliers, or travel disruptions outside of Unikaway's direct control. If an improper chargeback is initiated, Unikaway reserves the right to recover all associated merchant dispute fees, chargeback recovery charges, collection costs, and reasonable legal expenses.
Verified Payments: Card transactions may be subject to additional verification measures, including 3D Secure authentication (such as Visa Secure or Mastercard Identity Check), address verification (AVS), and CVV confirmation. Bookings may be held, delayed, or cancelled if verification fails or cannot be completed.
Duty to Cooperate: If you dispute any charge, you agree to cooperate fully with Unikaway's investigation, including providing relevant documentation and a written account of the dispute upon request, before and during any bank or card-network dispute process.
Payments Collected by a Third Party Payment Provider: Payment for this booking is collected by a third party payment provider, so the charge on your card statement may appear under the provider's name instead of Unikaway. Unikaway remains your travel provider for every booking: your reservation, confirmation, and servicing are handled by Unikaway, and questions about a booking or a charge can be sent to info@unikaway.com.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Unikaway shall not be held liable for any direct, indirect, incidental, special, punitive, or consequential damages resulting from Travel Supplier insolvencies, cancellations, flight delays, schedule changes, personal injury, illness, property damage, or events of force majeure (including weather delays, acts of God, civil unrest, or government restrictions).
In all events, Unikaway's total aggregate liability to you shall not exceed the net administrative service fee retained by Unikaway for the specific booking giving rise to the claim.
9. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by, structured, and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles. Any legal action, suit, or proceeding arising under or relating to these Terms or your use of Unikaway.com shall be brought exclusively in the state or federal courts located in Fulton County, Georgia.
Dispute Resolution: Before filing any legal action, the parties agree to attempt good-faith negotiation for 30 days following written notice of the dispute sent to info@unikaway.com. If the dispute remains unresolved, it shall be submitted to binding arbitration in Fulton County, Georgia, administered under the commercial arbitration rules of the American Arbitration Association, except that either party may seek emergency injunctive relief from a court of competent jurisdiction. To the fullest extent permitted by law, you waive any right to bring or participate in any class, collective, or representative action.
10. CHANGES TO THESE TERMS
We reserve the right to modify or update these Terms at any time without prior notice. The version published on this page at the time your booking is completed will govern that transaction.
11. SERVICE AVAILABILITY
Unikaway does not currently accept bookings from residents of California, Maryland, Florida, Washington, or Hawaii. Any order placed by a resident of these states may be cancelled by Unikaway, with amounts paid refunded to the original payment method. We intend to expand service availability as additional state registrations are completed.
12. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
- Company Name
- Unikaway
- info@unikaway.com